Q. Why is Songbird Pro disposable?
Q. Is Songbird Pro more expensive than other hearing aids?
Q. Why do I need to see a hearing health professional?
Q. What about Songbird Pro quality?
Q. How do I control the volume on Songbird?
Q. What is the difference between Songbird Pro and Songbird 400 Hour?
Q. How do I take care of the Songbird Pro?
Q. What do I do with Songbird Pro once the battery dies or after 120 days?
Q. How do I make Songbird Pro work?
Q. How do I insert and remove Songbird Pro?
Q. How do I store Songbird Pro?
Q. Can I use Songbird Pro with telephones? How about my cellular?
Q. How will I get a replacement Songbird Pro?
Q. Can I order Songbird Pro over the Internet?
Q. Will I need to change amplification levels?
Q. Will one of the Songbird Pro four sizes fit me?
Q. I don't live in the United States. Can I still get Songbird Pro?

Why is Songbird Pro disposable?
In a word – convenience! Just like contact lenses, we've made hearing aids convenient, easy to get and use. Because Songbird Pro is disposable, there are no batteries to replace, never any repairs and no major commitment. Plus, the Songbird Pro sound quality measures up to the best traditional hearing aids on the market, even at its low cost of just $99 for up to 120 days. That's less than a dollar a day. (Professional fees are additional. Fees charged are set independently by your hearing health professional, and will vary according to your healthcare needs. (Fees are similar to those charged by an eye doctor; ask your hearing health professional for details.) All fees for hearing examinations, services, and hearing aid prices are not controlled by Songbird Hearing Inc.)
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Is Songbird Pro more expensive than other hearing aids?
No. Songbird Pro costs $99 (professional fees not included) for up to 120 days of use. That's less than a dollar a day! Since most people do not wear their hearing aids all the time, the ability to pay for only the time you use makes Songbird Pro a significant value vs. traditional hearing aids. For a full time user, over a five-year period, a Songbird Pro costs roughly the same or less than a traditional hearing aid with equivalent sound quality. And with Songbird Pro there are no expensive batteries, repairs or costly insurance to cover the loss of a hearing aid. It is disposable – just get a new one!
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Why do I need to see a hearing health professional?
Because Songbird Pro Hearing Aids come in multiple sizes and amplification levels, they can only be dispensed by a hearing health professional after evaluating your hearing. During your initial visit, your hearing health professional will complete a series of tests to determine the type of hearing loss you have and its severity.

Once testing is completed, your results will be explained, and your hearing health professional will determine the most appropriate Songbird Pro format for you.

You will then be fit with the appropriate size Songbird Pro and you can try it out right there in the office before you make the decision to buy.

*Fees charged are set independently by your hearing health professional, and will vary according to your healthcare needs. (Fees are similar to those charged by an eye doctor; ask your hearing health professional for details.) All fees for hearing examinations, services, and hearing aid prices are not controlled by Songbird Hearing Inc.
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What about Songbird Pro quality?
Songbird Pro has built a hearing aid with innovative, high-tech, custom components that result in excellent sound quality, comparable to the most respected traditional hearing aids on the market.
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How do I control the volume on Songbird Pro?
The custom circuit of each Songbird Pro automatically controls volume so there's no need for an adjustment switch. Our automatic volume control makes soft sounds louder and keeps loud sounds from getting too intense, to ensure comfortable amplification all the time.
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What is the difference between Songbird Pro and Songbird 400 Hour?
The Songbird Pro is only available through a hearing health professional. It provides up to 600 hours, or 120 days of better hearing, whichever comes first. The over-the-counter Songbird 400 Hour is available for purchase without a hearing exam and provides up to 400 hours, or 90 days of better hearing, whichever comes first. The Songbird 400 Hour is available in one universal size with one amplification level to fit most people with mild to moderate hearing loss. The Songbird Pro offers several tip sizes and multiple amplification levels, and may be better for people with experience wearing hearing aids.
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How do I take care of the Songbird Pro?
Although it is easy to use, the Songbird Pro is a precision instrument. To ensure the best performance, take the following precautions:

•  Clean your Songbird following the simple instructions in the Patient Instruction Booklet provided by your hearing health professional.
•  Clean your ears regularly with commercially available ear wash systems like the Songbird Ear Wax Removal System. Click here to order.
•  Do not allow any liquid to enter the hearing aid. Never swim or bathe while wearing your Songbird Pro.
•  Handle carefully. Do not drop or throw the hearing aid.
•  Do not use hair spray when wearing the hearing aid.
•  Keep the hearing aid out of the reach of small children and pets.
•  Store the hearing aid at room temperature. Do not expose it to excessive temperatures from heat lamps, hair dryers, stoves, windowsills, or the car's glove compartment.
•  Do not attempt to open the hearing aid or make do-it-yourself repairs.

What do I do with Songbird Pro once the battery dies, or after 120 days?
Discard the hearing aid and open a fresh, new one!
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How do I make the Songbird Pro work?
The Songbird Pro has been designed for simplicity of use. When ready to use, simply tear the foil pouch open and remove the hearing aid. This will activate the battery and make the device ready to use. DO NOT open the pouch until you are ready to start using your Songbird. Turn the hearing aid ON by grasping the Power-Saver Switch between your thumb and forefinger. Gently push the Power-Saver Switch until the rectangular portion is flush with the back of the hearing aid.
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How do I insert and remove the Songbird Pro?
Insertion of the Songbird Pro varies according to the shape of the ear. Some ear canals are fairly straight and insertion is easy. Others may have rather severe bends and require more patience. Here are some insertion tips:

1. Turn the unit ON by grasping the Power-Saver Switch between your thumb and forefinger. Push it until it is flush with the top of the hearing aid (fig 1).
2. Orient Songbird so the switch is up for the right ear and down for the left (fig 2).
3. Slowly and using a rocking motion, gently massage Songbird into place. Do not push forcefully or rapidly.
4. To ease insertion, try pulling the top of your ear up and back (fig 3).
5. Songbird Pro needs to be inserted slowly so the ComforSeal tip is past the second bend in the ear canal. At this point, you will feel it "fall" into place(fig 4). If you encounter resistance, do not push forcefully. Instead, remove it by gently rocking it while holding onto the Power-Saverswitch. Then try re-inserting it.
6. To remove your Songbird pull on your ear to release the seal, grasp the Power-Saver switch and gently, using a rocking motion, slowly pull the aid out of your ear. Turn the unit OFF by grasping the Power-Saver Switch between your thumb and forefinger and gently pull until the rectangular portion of the switch is exposed again.

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How do I store the Songbird Pro?
When it is not in use, store the Songbird Pro in the case provided at room temperature.
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Can I use the Songbird Pro with telephones? How about my cellular?
Yes. You can use the Songbird Pro with telephones of all types; however, if feedback (whistling) occurs, tilt the telephone away from the ear until the whistling stops. Try various positions with the telephone to minimize or eliminate feedback.
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How will I get a replacement Songbird Pro?
You can pick up your supply of Songbird Pro hearing aids from your hearing health professional.
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Can I order Songbird Pro over the Internet?
No. Because Songbird Pro Hearing Aids come in multiple sizes and amplification levels, they can only be dispensed by a hearing health professional after evaluating your hearing. During your initial visit, your hearing health professional will complete a series of tests to determine the type of hearing loss you have and its severity.
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Will I need to change amplification levels?
You might. Your hearing should be checked annually to see if further hearing loss has occurred. One of the great things about Songbird Pro is that you've lost nothing if your acoustical format changes. You simply move to the new format immediately after your current Songbird Pro runs out.
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Will one of the Songbird Pro four sizes fit me?
Songbird Pro is now available in four tip sizes, and it fits the vast majority of adult ears. If you've tried Songbird in the past and it was too large or too small for your ear, you may want to try it again. Please call your hearing health professional's office to inquire about our new sizes.
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I don't live in the United States. Can I still get Songbird Pro?
Songbird Disposable Hearing Aids are currently available in the United States, Israel and the United Kingdom. We are working as quickly as possible to bring our hearing aid to other parts of the world, but it may take some time before they're available everywhere. Unfortunately, since Songbird Pro cannot be dispensed without a visit to a hearing health professional, we cannot send a Songbird to you if you reside in another country.
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